This Shipping & Refunds Policy applies to purchases made through Grainery Lane Pty Ltd (“we”, “us”, “our”). Our business operates in Victoria, Australia, and complies with the Australian Consumer Law (ACL).
Contact:
Email: admin@tailoredhospitality.com.au
Phone: (03) 4159 0117
Address: 35 Armstrong St Nth, Ballarat Central Vic 3350
Orders are processed within 5 business days (Monday–Friday, excluding Victorian public holidays). We will email you to arrange pick up of your goods.
We ship using – Australia Post
Standard Shipping: 5- 10 days
Express Shipping: N/A
Local Delivery / Click & Collect: 35 Armstrong St Nth, Ballarat Central VIC 3350, please email admin@tailoredhospitality.com.au to arrange a suitable time.
Shipping costs are calculated at checkout. Free shipping applies for orders over $100
We do not provide international shipping.
Tracking details will be emailed once dispatched.
Report issues within 5 days with photos and order number.
Goods/services come with guarantees under ACL.
Grainery Lane Pty Ltd does not accept change-of-mind returns.
All payments made for an event or package are non-refundable. No refunds, exchanges or credits will be issued once payment has been made.
Rescheduling Policy:
We understand that unforeseen circumstances may arise. However, we do not offer the option to reschedule bookings. Any attempt to reschedule will be treated as a cancellation.
Contact admin@tailoredhospitality.com.au with order number and photos. We cover return shipping for faulty/incorrect items.
Refunds processed within 7 business days.
35 Armstrong St Nth, Ballarat Central Vic 3350
Do not return items without contacting us first.
Email: admin@tailoredhospitality.com.au
Phone: (03) 4159 0117
Address: 35 Armstrong St Nth, Ballarat Central Vic 3350
Response time: 5 business days.